Frequently Asked Questions

I cannot remember my user name or password. What should I do?

If you cannot remember your user name and/or your password, simply click the "Forgot User Name or Password?" link on the Login screen. You will be prompted to enter either your user name or your email, then click the "Restore Password" button. You will then be sent an email to remind you of your user name and allow you to reset your password. If you did not provide an email when you set up your account, contact technical support at support@transparent.com

Why do you ask for an email address to register as a user? What if I don't have email, or don't want to give out my address?

We ask for an email address so we can keep you up-to-date about Transparent Language Online and other language-learning solutions. We will also use it to send you your password if you ever forget it. The email address is optional, so you can register as a user without providing one if you choose. Just uncheck the "Yes, email me about updates" box, and you will not be required to enter an email address.

Can I access this product from home or anywhere else outside the library?

In most cases, yes. Different libraries may have different arrangements, but once you have a user name and password, most allow you to access this product over the Internet from anywhere, either via a link on their website or through a special URL.

What will I find on each of the application screens?

The two main screens in this application are the Learn screen and the Explore screen.

The Learn screen holds the main learning material, organized in convenient lessons which you can access through the sidebar on the left. Just click on any heading in that sidebar, then choose a lesson to open.

The Explore screen has links to some exciting resources that can help you expand your language learning. The exact list varies by language, but you may find language blogs, Facebook links, Twitter feeds, Word of the Day features, proficiency tests, mobile apps, and more.

Why don’t I see the same options for each language?

Different languages have different features available. Thus, some languages have more options on the screen than others. For example, some languages offer Essentials or Quick Start courses in addition to Byki Vocabulary lists. You can select each language from the menu to see its features. We encourage you to explore all the options offered for your language.

My language uses a different alphabet than English. Where can I learn more about the writing system?

Try clicking on the Reference heading in the sidebar of the Learn screen. The exact references vary by language, but often include Alphabet Explorer or other resources that describe the characters used to write a language.

If you need to know how to type special characters for your language, see the online help available by clicking the ? button in the right-hand corner of an activity. For any activity that involves typing, the help will include information on entering special characters.

Where can I find grammar information?

Check the Reference section of the Learn screen, which often includes grammar information (although exact resources vary by language). You can access the Reference section through the left-hand sidebar.

I have questions about individual features in Transparent Language Online. For example, I need to know how to use an activity or how to type special characters. Where can I get more help?

Just click the ? button in the right-hand corner of a Transparent Language Online activity to see detailed help about that screen, including how to use each of its features and how to type special characters if necessary.

If you still have questions or issues after checking the application help, click the Technical Support link to see the Transparent Language Online Technical Support FAQ.

What is the Go Mobile option?

The Go Mobile option refers to the Byki Community Edition app available for iPad™, iPhone™, iPod™ touch, and Android. Just get an Byki CLE User Name from the Go Mobile page, download the Byki Community Edition from the Apple Store or the Android market, and use the Byki CLE User Name to activate your app. It's a great way to practice your language learning when you can't be at your computer!

What else does Transparent Language have to offer?

Lots! Language learners can choose from a wide variety of exciting products on the Transparent Language websites: www.transparent.com and www.byki.com.

If you like Transparent Language Online, check out Byki Deluxe — a similar program which includes additional activities, tests, and even the ability to make your own lists.

If you’re ready to try something different, you can also find immersive video environments, audio learning products, and much more. There’s something for everyone!

Contacting Transparent Language, Inc.

Customer feedback is the most important aspect of the continual process of improving our products. We look forward to your feedback, comments, questions, and suggestions.

Outside the United States or Canada:

Contact your local distributor.

Inside the United States or Canada, please contact Transparent Language, Inc.:

PHONE:

Customer Service, Sales: (800) 567-9619 or (603) 262-6300
Technical Support: (603) 262-6300

FAX:

Orders, Technical Support: (603) 262-6476

E-MAIL:

Orders, General Information: info@transparent.com
Technical Support: support@transparent.com

WEB PAGES:

Main Site, Store, Technical Support: http://www.transparent.com
Byki Site: http://www.byki.com

MAIL:

Transparent Language, Inc.
12 Murphy Drive
Nashua, NH 03062
USA